Clearing Your Desktop Browser's Cache

When you visit a website, your browser will save super-small files to your computer to help the website load faster the next time you visit. These files are called the browser’s cache. Sometimes, old cached files can make a website function incorrectly. The simple process of “clearing” your browser’s cache can often fix many internet-related problems.


Follow the instructions below to clear the cached internet files from your browser.

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Open Internet Explorer, and click the gear icon in the upper right-hand corner. Then, click Internet Options.

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Now, click the Delete… button under the “Browsing History” section.

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Check the “Temporary Internet files and website files” box.

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It may also be beneficial to clear the browser’s Cookies and History. To do this, just check the "Cookies and website data" and "History" boxes too.  Clearing the browser’s cookies may erase saved login information from websites, so be sure to make note of User ID and PINs before doing so.

Once you have checked the boxes you want to delete, click the Delete button at the bottom right of the dialogue box.

The “Delete Browsing History” dialogue box will disappear. Then, click the OK button on the “Internet Options” dialogue box.

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In the top right corner of the Google Chrome browser window, click the menu button (the icon with three vertical dots). Then, click on Settings.

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Click on the Show advanced settings… link at the bottom of the page.

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This will drop down more settings; scroll down to the “Privacy” section. Click the Clear browsing data… button.

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Check the “Cached images and files” box.

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Note: It may also be beneficial to clear the browser’s Cookies and History. To do this, just check the "Browsing history", "Download history", and "Cookies and other site and plugin data" boxes too.  Clearing the browser’s cookies may erase saved login information from websites, so be sure to make note of User ID and PINs before doing so.

Click the Clear browsing data button.

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In the top right corner, click the menu button (with three horizontal lines). Then, click Preferences.

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Click the Advanced icon, and then click the Network tab. After that, click the Clear Now button.

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Once Firefox has finished clearing the cached data, click OK.

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In Safari for Windows, click the gear icon in the top right corner. Then, click on Reset Safari…

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Check the box labeled “Remove all website data.” Then, click the Reset button.

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If you’re using Safari on a Mac, click the Safari menu in the tool bar, and click on Preferences…

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Click the Privacy tab, and then click Manage Website Data... 
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Click Remove All at the bottom of the window.
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When the "Are you sure...?" dialogue box appears, click Remove Now.

Additional Options

If you are having this issue on your mobile device, please reference our help documents for Apple iOS devices or Android devices

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